Hi @Aurora_Marzocchi1535,   I have reviewed your account and couldn't find any issues with the subscription. As you mentioned, you are being asked to "Log out from another device to continue." This could be a connection error; the apps might not be able to connect to Adobe servers, hence this error message.  Please try the troubleshooting steps given in the following help document to resolve the connection error: https://adobe.ly/4lT7ce6.   Let us know if this helps.    Thanks, ^BS ... View more

Hi @jertsgaard,   As you mentioned, you would like to remove a user who is no longer in the system. The system Admin can perform this task through Adobe Admin Console; if you'd like to learn how, please refer to this help document.  If you don't know who the administrator is, you can click here to learn how to reach out to your administrator.    I hope this helps.   Thanks, ^BS ... View more

Hi @sbm_1772,   Thanks for reaching out. The Rendition API is a production Adobe Developer service that creates PDF/JPEG/PNG output from .indd via REST, documented with request/response samples and auth requirements. Please check the following doc: https://adobe.ly/45BHftt separate from running your own InDesign Server engine.   If you plan to host InDesign Server yourself, Adobe offers four license types: Premium (public/external use), Limited (internal-only), Development (dev/test), and Trial; pricing and selection guidance are provided in Adobe's buying guide. Check the following doc: https://adobe.ly/4mhynQZ Choice of Premium vs. Limited depends on whether your solution is exposed to external users (Premium) or only employees/internal users (Limited).   Development is for non‑production environments. If you also run InDesign Server anywhere in your stack, ensure your environment meets Adobe's requirements (system requirements and deployment FAQs). Check this doc: https://adobe.ly/3V9c8k8 If the .NET API will serve only your company's internal users. A 'Limited' license is the standard choice when hosting InDesign Server; if any external users/clients will access it (SaaS/portal), Premium is required; use Development for test/stage.   If you exclusively use Adobe's hosted Rendition API (no self‑hosted InDesign Server), you can proceed with the Developer Console integration and production usage under your enterprise agreement; consult Adobe sales if you need Server licensing. Please fill out this form to consult with our team:https://adobe.ly/4mgYkQA.   Thanks, ^BS ... View more

Hi @Computer Courage5FEF,   As you mentioned, your user is unable to use the Acrobat license as they are getting a try-or-buy error. Please refer to the following help document to resolve this: https://adobe.ly/4m9yePo;   Let us know if this helps.    Thanks, ^BS ... View more

Hi @lei_5368,   Thank you for reaching out. As you mentioned, you have an enterprise license assigned to you from work. These licenses are managed by your Admin, who needs to enable self-service options in the Adobe Admin console. Once they do that, you should see the 'Older versions' option in your CC desktop app.   To learn more, see https://adobe.ly/3H2vHr9. To understand how to contact your Admin, please see https://adobe.ly/40OdbJM.   Thanks, ^BS ... View more

Hi @creativecreator1900,   Thanks for reaching out. I would recommend that you submit a support request to Portfolio using the link: Contact Portfolio Team. The support team usually responds within 24 hours, excluding weekends and holidays. Please be sure to check your spam folder to avoid missing their response.   Regards, ^BS ... View more

Hi @Muhilarasan_Manivanna3180,   Thank you for reaching out. If you’re using a Creative Cloud for Teams or Enterprise plan, your account is usually managed through the Adobe Admin Console by your organization’s IT administrator. Depending on how your account is set up, changing your email address can affect your access. For Adobe ID (personal or business use): You can update your email address directly in your Adobe account settings. Adobe’s guide: https://adobe.ly/4okc8ve For Federated ID or Enterprise ID (Teams/Enterprise plans): Your organization manages these accounts. If your email changes (e.g., due to a domain update), your IT admin must update it in the Admin Console. You can’t change it yourself. What happens to your assets? Adobe does not automatically transfer files, libraries, or settings between accounts or profiles. If a new Adobe ID or profile is created, you’ll need to move your assets manually: Download from your original account Sign in at https://adobe.ly/3GPX7jZ Download your files to your local device Upload to your new account Sign out and log in with your new Adobe ID Upload the files to your new Creative Cloud storage For Libraries and Settings Use the Creative Cloud Desktop App to export and import libraries Some settings may need to be manually reconfigured If you’re unsure about your account type or how it’s managed, it’s best to contact your Adobe Admin Console administrator. I hope this helps. Please let us know if you need help navigating any of the steps.   Thanks, ^BS ... View more