Hi @Alluring_brain5C9F,   Thanks for reaching out. I’d recommend submitting a support request to Behance using the following link: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.   Regards, ^BS ... View more

Hi @Hubert Jost,    I am moving your thread to the appropriate community, where experts can assist you more effectively.    Thanks, ^BS ... View more

Hi @emvois92,   I have reviewed your account and found that you own a Premiere Pro individual subscription. Premiere Pro project files and media are stored locally or on your own cloud/servers, not inside the Adobe account, hence your files will not be affected.  However, if you want to retain your preferences and the older version of the Premiere Pro app, please read the following help document before upgrading: https://adobe.ly/3XvEqqr   I hope this helps.   Thanks,  ^BS ... View more

Hi @Dirk34370590b2jj,    I am moving your query to the correct community, experts there can help you better.   Thanks, ^BS ... View more

Hi @ITS Stephanie27238073lm9s,   Thank you for reaching out.   Please note that Partner Models are part of the premium Generative AI features. For K12 education plans, users have access only to standard Generative AI features. Since your contract does not include licenses that provide access to premium Generative AI features, the option to enable or disable access to Partner Models in the Admin console is not available. To learn more about standard and premium features, please refer to this document: https://adobe.ly/4oGm8yK For details on which plans provide access to specific Generative AI feature types, see: https://adobe.ly/4p4i62O Additionally, users can check their feature access by visiting https://adobe.ly/4oARJ4Q, selecting their profile avatar in the upper-right corner, and reviewing the available features and remaining credits.   Hope this helps. Please let us know if you require any additional assistance. Thanks, ^BS ... View more

Hi @vandana_6404,   The following thread addresses the same issue https://adobe.ly/48Oq4rm Please follow the steps shared in this thread to resolve this issue.   I hope this helps.   Thanks, ^BS ... View more

Hi @Anneke2721992336w3,   To help you better, we need some more details, such as which Adobe app you are using to do this task?   Thanks, ^BS ... View more

Hi @Central_Veterin�ria8495,   I have reviewed your account and found that you have a Creative Cloud Pro subscription registered on this account. To install the previous version of an app, please follow the steps given in the following help document: https://adobe.ly/3M8qGzf   I am moving your thread to the correct community.    Thanks, ^BS ... View more

hi @christian_4670,   I have reviewed your account, and there is one Creative Cloud Shared device license from your school/university assigned to you, for which you are not being charged. Additionally, there is one Dreamweaver individual app personal subscription that you have purchased and are being charged for.    You cancel the individual subscription following the instructions given here: https://adobe.ly/4oiWIWU;   Hope this helps.      Thanks, ^BS ... View more

Hi there,    Please confirm whether you see a profile chooser option when logging into the Creative Cloud Desktop (CCD) app or the Behance app. If you haven’t tried this yet, please try the following steps: 1- Sign out of the CCD app. 2- Sign in again and, when prompted, select 'Personal' profile. 3- Once signed in, try launching Behance from the CCD app.   If it doesn't work, I'd recommend submitting a support request to Behance using the following link: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.   I hope this helps. Please don't hesitate to contact us if you require further assistance.   Thanks, ^BS ... View more

Hi @Politechnika Warszawska,    I have reviewed your account and found that a Creative Cloud Enterprise Shared Device license is assigned to you. Please note that Firefly premium features are not included with this licensing type, as Shared Device Licenses only provide access to desktop apps, not services like Firefly. To utilize Adobe Firefly's generative AI features, please get in touch with your IT administrator and request a named user license or an Adobe Express license. To know more, see: https://adobe.ly/43H6daR   I hope this helps.    Thanks, ^BS ... View more

Hi @Mohammed Asiri,   Thank you for providing this information.  I apologize for any inconvenience this may have caused. I have forwarded your case internally and would appreciate your understanding. I'll let you know as soon as I get any information from the team.    Thanks, ^BS ... View more

Hi @Mohammed Asiri,   I have reviewed your account and the case you have shared. The support team can only help if you are an admin, and the process they have suggested is the only way to remove your ID from the business profile. You will need to contact the Admin who created a business profile for you. You still have your Acrobat individual subscription associated with this ID; it is not under the business profile. So, when you log in to the app, you can choose 'Personal' instead of 'Business' on the profile chooser screen to access your app. Cancelling and repurchasing from this same email will not help; you will have to either purchase using a personal email address or contact the IT Admin to remove your ID from the list.   I hope this helps.    Thanks,  ^BS ... View more

Hi Jaideep,   That's great to hear! Please feel free to reach out if you have any more questions.     Thanks, ^BS ... View more

Welcome to the Acrobat Community Fix Adobe Acrobat or Reader crashes, freezes, or startup errors (Windows & macOS) Is your Adobe Acrobat DC or Reader crashing, freezing, or not opening after launch? These proven troubleshooting steps resolve most startup issues, including problems after Windows 11 updates, macOS upgrades, activation errors, compatibility conflicts, and installation failures. Common scenarios & solutions The following steps provide guidance for resolving this error across various scenarios. Please review and follow them accordingly:   1: Acrobat/Reader crashes immediately after launch  Symptoms: The App closes instantly or displays a crash error every time it is opened. Cause: Corrupted components, damaged preferences, or incomplete updates. Solution: Download and run the Adobe Cleaner Tool to remove previous installations, leftover files, and broken binaries. Uninstall Acrobat/Reader completely Restart your computer to clear locked processes Download and install the latest version. A fresh installation ensures all critical components load correctly.   2: Acrobat/Reader won’t open after Windows update (including Windows 11 24H2) Symptoms: Error like “Application could not start correctly” after OS upgrade. Cause: Incomplete Windows updates or an outdated Acrobat build. Solution: If the Acrobat/Reader app opens, update it to sync with the OS after system upgrades. Open Acrobat, then go to Help > Check for Updates and install any available updates. Learn more. Check for pending Windows OS updates and install them. Incomplete Windows updates can prevent the installation of required runtime files.  Optional Testing Step: Disable Protected Mode (Windows Only) Open Acrobat/Reader > Go to Edit > Preferences > Security (Enhanced) > Uncheck Enable Protected Mode at startup :warning:  Security Note: Protected Mode is a security feature that helps prevent malicious content in PDFs from affecting your system. Please turn it off only for testing purposes. Do not open files from unknown sources while it’s off. If this step resolves the issue, we can guide you toward a safer, permanent fix. Learn more   3: Acrobat/Reader freezes or is not responding at startup Symptoms: Blank screen, splash screen hang, or app stops responding before fully loading. Cause: Corrupted program files or plug-ins, damaged shared components after partial updates, or insufficient permissions (Windows without admin rights). Solution: Run as Administrator (Windows Only). Windows may block specific runtime files unless elevated permission is granted. Right-click the Acrobat/Reader icon and select Run as administrator If the Acrobat/Reader app opens, repair the Installation. It will repair corrupted program files, plug-ins, or shared components that cause a freeze/lock state. Open Acrobat/Reader > Go to Help > Repair Installation.   4: Acrobat/Reader crashes due to security or antivirus conflicts Symptoms: A crash occurs when opening PDFs from email or the web, and an error appears before the document loads. Cause: Protected Mode or Enhanced Security settings are conflicting with system policies, or third-party antivirus software is blocking Acrobat’s processes and runtime DLLs. Solution: Turn off Protected Mode (Windows Only) :warning:  Security Note: Protected Mode is a security feature that helps prevent malicious content in PDFs from affecting your system. Please turn it off only for testing purposes. Do not open files from unknown sources while it’s off. If this step resolves the issue, we can guide you toward a safer, permanent fix. Learn more Open Acrobat/Reader > Go to Edit > Preferences > Security (Enhanced) > Uncheck Enable Protected Mode at startup Temporarily turn off third-party antivirus software and test launching Acrobat/Reader. Security apps may block Acrobat’s processes needed at startup. :warning: Security Note: Disabling antivirus software reduces system protection. Re-enable antivirus immediately after testing.   5: Acrobat/Reader crashes on macOS after system update Symptoms: Crash after macOS upgrade or migration; failure when opening tools like Edit PDF or Organize Pages. Cause: Incompatible preference files or plug-ins carried over during migration, macOS SIP blocking older Acrobat components, or outdated binaries failing under new security frameworks. Solution: Download and run the Adobe Cleaner Tool to remove previous installations. Ensures no incompatible preference files or plug-ins were carried over during migration. Uninstall Acrobat/Reader Restart your computer Download and install the latest version/fresh build, because macOS System Integrity Protection (SIP) sometimes blocks older components after updates. If problems persist  Collect crash logs using the Adobe crash reporter. This HelpX document outlines methods for retrieving logs.  Contact Adobe Support for further help.   Hope that helped! If you’re still experiencing issues, please reply with more details. We’re here to help. 😊   If this solution helped you! Don’t forget to upvote the post so it’s easier for others to find. If you’ve tried a different workaround, please share it with us; your tip might be just what someone else needs. ... View more

Hi @rarejob_1012,    Thanks for the update. In that case, please contact your Account Manager at Adobe or start a chat from the Support tab in the Admin console to connect with the support team, who are equipped to help you better.     Thanks again, ^BS ... View more

Hi @rarejob_1012,   Adobe cannot directly provide a copy of the BIR Certificate of Registration, as it is issued by a government tax authority. To obtain a copy, we recommend contacting the reseller who managed your Adobe purchase or renewal. They will have the necessary documentation to help you. For extending or renewing your Adobe VIP membership, you can also contact your reseller. If you are the contract owner and need your reseller’s contact details, you can find them by navigating to the Accounts section in the Admin Console of your Adobe ID account.   I hope this helps.    Thanks, ^BS ... View more

Hi @cristian_5400,   The error in the screenshot looks like a browser issue. Please clear your cache or use incognito mode to open the Adobe Admin console and try again. Let us know if this helps.    Thanks, ^BS ... View more

Hi @Peaceful_Melody1799,   Thank you for reaching out. I am moving your query to the correct community, experts there can help you better.    Thanks, ^BS ... View more

Hi @Natalie28521035rdmo,   As mentioned earlier, the older versions of apps can only be installed after your admin assigns them to you, unless you are using a different personal subscription to download and use the apps. If you have a separate personal individual subscription (not the enterprise one), then you can follow the steps here to download and install the apps on your own.    However, if you don't have a personal subscription and only an enterprise one has been assigned to you, please contact your IT administrator; only they can assist you with your request.    Thanks, ^BS ... View more